Clayven™ ✦ CUSTOMER CARE
A conversation
begins here.
A question about a candle light, an order, or a moment worth creating? Our team is here to help you find the details you need.
We are here
to listen.
Choose the contact method that works for you. Please include an order number when writing about an existing purchase.
Write to us.
For product questions, order changes, shipping, returns, and privacy inquiries.
Speak with us.
Call our customer support team for help with a question about your order or the collection.
A little detail
goes a long way.
Send only what helps us find and understand your request. Never send a full card number, card security code, password, or one-time verification code.
Questions about a product
Tell us the product name and the detail you would like us to clarify, such as dimensions, contents, or product-specific care.
Questions about an order
Include the order number, the email used at checkout, and a brief description of what you need.
Damage or an incorrect item
Include the order number and clear photographs of the item and its packaging so we can review what happened.
Returns or payment concerns
Include the order number, relevant date, and the issue. For a payment question, provide the transaction amount without sharing complete card details.
Company information.
This is our business address. For a product return, contact customer support for return instructions before sending an item.