Clayven™ ✦ STORE POLICIES

Privacy Policy.

Understand what information is involved when you explore the store, place an order, and contact us—and the choices available to you.

YOUR INFORMATION
YOUR CHOICES

Policy overview

OUR APPROACH TO PRIVACY

Thoughtful care

for your data.

Shopping for light should be a considered experience. This notice sets out the personal information involved in visiting and buying from Clayven™, why it is used, who helps process it, and how you can make a privacy request.

Read the sections below together with the information presented at checkout and any privacy controls shown on the store. The practices that apply to a particular transaction also depend on the payment method and services used for that transaction.

01 / WHO WE ARE

The store and

your information.

This policy explains how personal information is handled when you browse clayven.com, place an order, or communicate with Clayven™. The store is operated by Hangzhou Sheku Technology Co., Ltd. The company contact details appear at the end of this page.

“Personal information” means information that identifies, relates to, or can reasonably be linked to a person. This policy covers information processed through the store and its customer service channels. A third party that processes information under its own policy remains responsible for its own processing.

02 / INFORMATION WE RECEIVE

Information from

your visit and order.

When you order or contact us, the information you provide can include your name, email address, telephone number, billing and delivery addresses, selected products, order notes, and the content of your messages. If you use an account feature, account identifiers and preferences can also be associated with your activity.

Order records can include the items and amounts purchased, transaction identifiers, payment status, taxes, shipping method, tracking information, and the history of a return or support request. The checkout and payment provider handle payment credentials according to their own systems; the information available to our store depends on the payment method and checkout configuration.

When you visit the website, technical data can include your IP address, device and browser type, approximate location derived from IP address, referring page, pages viewed, and the time and manner of interaction with the store. Cookies and similar technologies may collect information as explained below.

03 / WHERE IT COMES FROM

How information

reaches us.

We receive information directly from you when you submit an order, enter details at checkout, subscribe to a communication, or write to customer support. The website and its platform can generate technical and order event information as you interact with it.

We can also receive order-related information from payment services, delivery providers, or support and fraud prevention providers, such as payment confirmation, delivery status, or a reported transaction issue. Information from those sources is used in connection with the relevant order or request.

04 / WHY WE USE IT

Purposes and

legal grounds.

We use order and contact information to accept and fulfill purchases, confirm payment and delivery details, send transactional notices, respond to inquiries, and handle returns, refunds, or product issues. We use records of a transaction to maintain financial and customer service records and to resolve a dispute or chargeback.

We use technical information to operate the website, keep it secure, identify errors or suspected misuse, and understand how visitors use the store. Where enabled, analytics and advertising technologies can help measure store performance and present relevant promotions; the controls that apply to them are described in the Cookies and Privacy Choices sections.

Where a law requires a legal basis for processing, these purposes may rely on performing a contract with you, complying with a legal obligation, our legitimate interests in operating and protecting the store, or your consent where required. The relevant basis depends on the activity and the law that applies to you.

05 / DISCLOSURE

Who receives

information.

Shopify provides the commerce platform used by the store. Information needed to operate checkout, orders, hosting, and related platform functions can be processed by Shopify. Payment providers receive information needed to authorize and settle a selected payment method; carriers and fulfillment providers receive delivery information needed to transport or deliver an order.

Providers supporting customer service, website operations, security, analytics, or marketing can receive the information necessary for the services actually enabled on the store. We may disclose information to professional advisers or authorities when needed to comply with law, respond to a valid legal request, protect rights, or address a security or fraud matter.

If ownership or operation of the business changes, relevant customer records may transfer as part of that transaction subject to applicable law. Information sent to an external provider can also be covered by that provider’s own privacy notice.

06 / COOKIES & TRACKING

A closer look at

site technologies.

Cookies and similar technologies can remember a shopping cart and store preferences, support checkout and security, and, if enabled, measure traffic or advertising performance. Some are necessary to provide requested store functions; others depend on the technologies installed and the privacy choices available in your location.

You can manage cookies using your browser settings. Blocking necessary cookies can interfere with cart or checkout functions. When a consent banner or privacy preference control is displayed on the store, use it to set the available optional categories. Changing a preference does not necessarily erase information processed before the change.

07 / MARKETING

Messages you

choose to receive.

Order confirmations, delivery notices, and replies to a service request are communications related to your transaction or inquiry. Promotional email or other direct marketing is separate; we send it according to the choices you make and applicable law.

If you receive promotional email, you can stop future promotional messages using the unsubscribe instructions in the message or by contacting customer support. Stopping marketing does not stop messages necessary to complete an order, respond to your request, or satisfy a legal obligation.

08 / PRIVACY CHOICES

Controls and

individual rights.

Depending on where you live, you may be entitled to request access to personal information, correct inaccurate information, delete information, receive a portable copy, restrict or object to certain processing, or withdraw a consent you previously gave. You may also have a right to opt out of certain targeted advertising, or of activities classified as a sale or sharing of personal information under applicable law.

To submit a request, email service@clayven.com and describe the information or right involved. We may need enough information to verify that the request concerns you before providing or changing records. We will respond according to applicable law; a request may be limited where an order record must be retained for legal, accounting, security, or dispute purposes.

Where the store offers a page titled Your Privacy Choices or a cookie preference control, you can also use the choices shown there. The controls available depend on your location and the store technologies in use. You can contact us if a control does not work as expected.

09 / STORAGE & SECURITY

Retention and

protection.

We keep personal information for as long as needed for the purpose for which it was collected, including fulfilling orders, answering support requests, maintaining required transaction records, resolving disputes, and meeting applicable legal obligations. The period can vary with the record type, the relevant law, and whether an unresolved order or claim requires us to retain it. When the information is no longer needed, it is deleted or de-identified according to the capabilities of the systems that hold it.

The store and its providers use technical and organizational measures intended to protect information against unauthorized access, loss, or misuse. No online transmission or storage system can guarantee absolute security. If you believe an order or account has been affected by unauthorized activity, contact customer support promptly.

10 / INTERNATIONAL PROCESSING

Information across

borders.

The company is based in Hangzhou, China. The online store relies on a commerce platform and service providers that may process information in other countries. Your information can therefore be accessed, stored, or processed outside the country in which you live when this is necessary for store operation and the services used.

Privacy protections vary by location. Where applicable law requires a particular safeguard for an international transfer, the transfer should be handled using a mechanism permitted by that law. Contact us if you need information about how a transfer relevant to your request is handled.

11 / CHILDREN & UPDATES

Age and policy

changes.

The store presents home lighting products and is not directed to children. If you believe a child submitted personal information without the consent required by applicable law, contact us with enough information to identify the relevant record so we can review the request.

We may revise this policy when store practices or applicable requirements change. The current wording appears on this page. If a change requires a separate notice or consent under applicable law, it should be provided through the appropriate store channel before the relevant processing begins.

12 / CONTACT DETAILS

Contact Clayven™

PRIVACY & STORE INFORMATION

BRAND
Clayven™

COMPANY
Hangzhou Sheku Technology Co., Ltd.

LEGAL REPRESENTATIVE
Ye Yifu

WEBSITE
clayven.com

EMAIL FOR PRIVACY REQUESTS
service@clayven.com

PHONE
+86 186-8392-4102

SERVICE HOURS
8:00 AM – 10:00 PM Daily

BUSINESS ADDRESS
Room 713, 7th Floor, No. 3760 Nanhuan Road, Puyan Subdistrict, Binjiang District, Hangzhou, Zhejiang Province, China