Clayven™ is the brand of the online store operated by Hangzhou Sheku Technology Co., Ltd. In these terms, “we” and “our” refer to that store and company. “You” refers to the person placing an order.

You are responsible for providing accurate contact and delivery details. If you order on behalf of another person, ensure that you are authorized to provide their information and accept delivery for that order.

Each candle light has its own product listing. Before ordering, review the title, photographs, description, available choices, quantity, and any dimensions, materials, included components, or care information shown for that item.

Styled photographs can include furniture, candles, tableware, or other objects for context. Those objects are not included unless the product listing expressly identifies them as part of the purchase. Screen settings and ambient light can affect the appearance of color, reflections, and finishes.

Availability is determined for the particular product and selection. We will contact you if an ordered item cannot be supplied and explain the options available for that transaction.

The product price displayed for the selected item is shown before checkout. Applicable shipping charges, taxes, discounts, and the final order total are presented during checkout according to the delivery address and selections entered there.

Review the total before submitting payment. A price shown for a different product, variant, promotion, date, or destination does not replace the total displayed for your transaction. If a material pricing error affects an order, we will contact you before proceeding and offer the options required by applicable law.

Any charges imposed separately by your payment provider, such as a currency conversion fee, are governed by your agreement with that provider and are not part of the amount collected by the store unless shown at checkout.

When you submit an order, you request to purchase the selected products on the terms displayed during checkout. You will receive order information at the contact address you provide. An automated acknowledgment confirms receipt of the submission; it does not correct a failed payment or guarantee that an unavailable product can be supplied.

We may contact you to resolve missing delivery information, a payment issue, an obvious listing error, or a product that has become unavailable. If payment has been collected and the order cannot be fulfilled, the affected amount will be refunded through the applicable payment process.

Use a payment method offered at checkout and provide the information needed to complete the transaction. The payment service may perform its own authorization or security checks. An order is not paid until the payment is successfully processed.

Do not send payment-card details by email. If you believe you were charged incorrectly, contact service@clayven.com with the order number and a description of the charge; do not include a full card number in your message.

Delivery options and charges are shown during checkout when you provide a destination. The store's shipping information provides the applicable processing and shipping details. Delivery estimates are not a guarantee of an exact arrival date unless expressly stated as such.

Provide a complete and accurate address and monitor the order information sent to you. If a shipment timeframe stated for an order cannot be met, we will notify you and offer the choice to accept a revised timeframe or cancel for a refund where required by applicable law.

If tracking reports a delivery problem, or a package arrives damaged, contact us with the order number and the relevant tracking or photographs. We will review the information and explain the next step.

To request a change or cancellation, email service@clayven.com with the order number as soon as possible. We will check the order's status. A change to an item or address can be made only if the order has not reached a stage at which the change is no longer possible.

If shipment has already begun, a request to cancel may need to be handled under the return and refund process. This does not affect any cancellation right that applicable law gives you.

The store's Return & Refund Policy explains the procedure and conditions for eligible returns and refunds. For an incorrect, damaged, or apparently defective item, contact service@clayven.com with the order number, a description of the issue, and relevant photographs if available.

Do not send merchandise to the company business address without return instructions. That address is provided for business identification and is not designated as a return warehouse. Customer support will provide the appropriate next step for an approved return.

Nothing in these terms restricts a remedy or withdrawal right that applies to you under mandatory consumer law.

If you have a concern about a product or order, contact us with its order number and the outcome you are requesting. We will review the transaction and explain our response. If additional information is needed, we will tell you what is required to assess the matter.

These terms do not exclude warranties, remedies, refund rights, or other protections that cannot be limited under applicable law. A provision that cannot be enforced in a particular situation does not by itself invalidate the remaining provisions.

We may update these terms for future transactions. The terms shown when you submit an order, together with the information presented for that order, provide the basis for reviewing that purchase.