This policy applies to products purchased through clayven.com. For an ordinary change-of-mind return, send your request within 30 calendar days after the delivery date shown for the order. A request sent on day 30 is within the window.

Once the return is authorized, follow the instructions provided and ship the item within 14 calendar days of receiving those instructions. Keep the shipping receipt and tracking number until the return has been resolved.

Purchases made from another seller must be addressed with that seller. This store can review orders placed through clayven.com.

For a change-of-mind return, the candle light should be unused, unlit, and in the condition in which it arrived. Include all components supplied with the item and its original product packaging so it can be identified and protected in transit.

We will inspect the item after it arrives. Damage, missing components, or signs of use beyond what is necessary to inspect the item can affect the amount refundable to the extent permitted by applicable law. A product that is damaged on arrival or defective is assessed under the separate process below.

If an item has a product-specific return condition clearly stated before purchase, that condition applies only where permitted by law. Nothing in this section removes a mandatory consumer right.

1. Contact us.Email service@clayven.com with “Return Request” in the subject, your order number, the item name, and the reason for the request.
2. Receive instructions.Our team will review the request and provide the applicable return destination and packing instructions. The business address listed below is not the return address.
3. Pack the item.Protect the product and all included components. Put the item in suitable outer packaging and retain proof of shipment.
4. Resolution.After the item reaches the authorized destination, we review its condition and communicate the outcome and any refund due.

An item sent without authorization or to an incorrect address can be delayed or lost. Contact us first so the return is routed correctly.

For an ordinary change-of-mind return, you pay the direct cost of sending the item back. We do not charge a separate restocking fee. The original outbound delivery charge is not refunded for an ordinary return except where required by applicable law.

If we sent the wrong item, or the item arrived damaged or defective, contact us before paying to ship it back. We will provide a return arrangement or reimburse reasonable authorized return postage where a return is needed.

Use a trackable service for a self-shipped return. We cannot confirm receipt of a parcel that has no delivery record.

Inspect the order when it arrives. If an item is damaged, appears defective, is missing a listed component, or differs from the item ordered, contact service@clayven.com and include the order number, a description, and photographs of the item and packaging where possible.

Contacting us promptly helps document the condition of the delivery. A delay in reporting does not remove rights that applicable law gives you. Do not discard the item or its packaging until our team has had an opportunity to provide instructions.

After reviewing the issue, we will explain the available remedy. Depending on the circumstances and applicable rights, that can be a replacement, a repair where appropriate, or a refund. We will not require you to pay return postage for an error attributable to us.

Approved refunds are sent to the original payment method. We do not substitute store credit for a refund owed to you unless you separately choose an available credit option. The time for a refund to appear after it is issued depends on the payment provider.

For an ordinary return, we will issue the approved refund within 10 business days after receiving and inspecting the returned item. If the law applicable to your purchase requires an earlier refund or a different process, we will follow that requirement.

If only part of an order is returned, the refund concerns that item and any charges that must be refunded by law. If a refund has been confirmed but does not appear on your statement after the payment provider's processing period, contact us with the order number.

If you need to cancel or change an order, email service@clayven.com immediately with the order number. We will check whether fulfillment has begun. An order can be changed or canceled before shipment only when its processing status still permits the change.

If the order has already shipped, the return process applies after delivery unless a separate legal cancellation right gives you another option. When an order cannot be shipped within the timeframe promised, we will notify you and provide the option to accept a revised timeframe or cancel for a refund where required by applicable law.

This store policy adds an ordinary 30-day return route. It does not limit rights to a remedy for faulty, misdescribed, or undelivered goods, or a statutory withdrawal right that applies where you live.

For eligible customers in the European Economic Area, a legal right to withdraw from a distance purchase generally runs for 14 days after delivery, subject to applicable exceptions. To exercise that right, communicate an unambiguous decision to withdraw to service@clayven.com within the legal period. The timing of return shipment, refund, and reimbursement of standard outbound delivery charges will follow the applicable rules. The buyer bears direct return costs for a change of mind where law permits and this has been disclosed.

Where the law provides a longer period or a stronger remedy than this policy, the legal requirement prevails. Contact us with the order number so we can review the right that applies to the transaction.