Clayven™ is presented at clayven.com. The company operating the store is Hangzhou Sheku Technology Co., Ltd., with the business address stated in the contact section below.

By using the website, you agree to use it in accordance with these terms and applicable law. If you place an order, the product and checkout information displayed for that order also applies. A separate store policy governs its own subject where it provides more specific information.

You may browse products, submit genuine orders, and contact us about the store. Do not use the website to interfere with its operation, attempt unauthorized access, introduce malicious code, misrepresent your identity, or submit unlawful or fraudulent content.

When you provide contact, delivery, or order information, make sure it is accurate and current. If an account feature is available to you, keep your sign-in details confidential and contact us if you believe your account has been used without permission.

We may restrict misuse of the site or decline a transaction connected with fraud or unlawful activity. Any such action remains subject to applicable law and the rights of affected customers.

Clayven™ presents candle lights, including products in the Vesper Series. Each listing describes its own design. Read the relevant product page for the displayed photographs, description, options, specifications, care information, and contents of the package before buying.

Images help show a product's appearance, but screen settings, surrounding light, and the way an item is photographed can affect how color and reflections appear. An image of a styled setting does not establish that other objects shown are included. The product listing identifies what is offered for sale.

Availability can change. If information material to your order is incorrect or an item cannot be supplied, we will contact you using the order information provided and explain the available next steps under applicable law.

Review the selected product, variant, quantity, delivery details, and total displayed at checkout before submitting an order. The price, shipping charge, and any applicable taxes shown at checkout are the amounts presented for that transaction. Your payment method must be one made available at checkout.

An automated order acknowledgment confirms that we received the order information; it does not override an error, an unavailable item, or a payment that cannot be completed. If we cannot fulfill an order after payment has been captured, we will explain the issue and arrange the applicable refund.

If you notice an error in the delivery address or order details, contact service@clayven.com promptly with the order number. Changes cannot always be made after fulfillment begins, but we will review the request against the order's current status.

Shipping availability, charges, and delivery information for an order are presented through the store's checkout and shipping information. Delivery timing can depend on destination and the service used. If a stated shipment timeframe cannot be met, we will communicate the delay and provide the options required by applicable law.

For a return, refund, damaged item, or incorrect item, contact customer support and review the store's separate return and refund information. Include the order number and a description of the issue. If relevant, photographs of the item and packaging help us assess what happened.

The business address below identifies the company; it is not a designated merchandise return destination. Obtain return instructions from customer support before sending an item.

The Clayven™ name, product presentations, photographs, written descriptions, graphics, and page design on the site are part of the store's content. Except where law permits, you may not copy, republish, or use that content commercially without permission from its rights holder.

You may refer to a product page for personal shopping and share ordinary references to the store. Using the website does not transfer ownership of any brand name, image, text, design, or other intellectual property to you.

We use order and contact information to operate the store, process purchases, communicate about orders, and respond to requests. The store's Privacy Policy explains the handling of personal information in more detail.

Messages concerning an order or a request you made are separate from optional marketing communications. If you have a privacy question or wish to exercise an available privacy choice, contact service@clayven.com and describe your request.

We work to keep store information accurate and the site available. Website access can be interrupted by maintenance, network issues, or events outside ordinary store operations. Contact us if you encounter a problem that affects an order or need help understanding a listing.

We do not exclude or limit liability where doing so would be unlawful. Your statutory remedies for a product, a payment, a delayed shipment, or another consumer matter continue to apply. A concern about a particular purchase should be raised with the order number so it can be reviewed against the transaction.

We may update these terms to reflect changes to the website, store operations, or applicable requirements. The version displayed on this page applies when you visit it. A change to the terms will not remove rights that already arose under a completed purchase or applicable law.

For questions about an order placed before an update, contact us with its order number. We can identify the relevant transaction and address the question using the information associated with that purchase.